Refund & Cancellation Policy

We want you to be confident in every purchase. This page explains when and how refunds work.

Cancellation

• Course orders — you can request cancellation within 7 days of purchase if you have consumed less than 10% of the course content
• Physical products / books — cancellation is allowed before dispatch; after dispatch our returns process applies
• Test-series only purchases — refundable within 48 hours if no test has been attempted

Refund Process

1. Raise a refund request via Support or your order page with your order ID
2. Our team reviews the request within 2 business days
3. Approved refunds go back to the original payment method within 5–7 business days
4. You will receive SMS/email updates at each step

Non-Refundable Situations

• Requests after 7 days of purchase, or after consuming over 10% of content
• Downloaded study material, eBooks or attempted tests
• Suspensions due to Terms-of-Use violations
• Change of mind after the refund window

Failed or Duplicate Payments

If money was deducted but your course didn't activate, don't worry — failed transactions auto-refund within 5 business days. Contact support with the transaction ID if it takes longer.

Tip: If a live batch schedule doesn't suit you, talk to us before refunding — batch transfers are often faster and free.